End-to-End Digital Transformation: From Subscriber Setup to Financial Close on NetSuite
Implemented Oracle NetSuite for a major DTH and ISP provider, unifying high-volume subscription billing, revenue recognition, and financial close.
Case Details
Clients: Dish Media Network Limited
Start Day: 13/012/2019
Project Duration: 24 Month
Client Website: https://dishhome.com.np
The Story
This DTH and Internet Service Provider was challenged by the complexity of its billing cycles, varied subscription bundles, and the manual effort required for revenue recognition (ASC 606). Their siloed systems failed to provide a single view of the subscriber-to-cash lifecycle, leading to errors, delayed reporting, and difficulty auditing multi-element service contracts.
The NetSuite implementation delivered immediate improvements in financial speed, accuracy, and compliance:
What Did Raindrop Do
Raindrop executed a strategic Oracle NetSuite implementation, focusing on integrating the system’s Advanced Revenue Management (ARM) and Subscription Billing modules. Following implementation, we established critical integrations with their existing Operational Support Systems (OSS) for seamless subscriber data flow.
Designed and configured the complex subscription engine to handle varied pricing, bundling, usage-based fees, and automatically comply with international revenue recognition standards.
Developed robust integration points between NetSuite, the existing billing engine, and subscriber activation systems, enabling automated order-to-cash processing from service activation to final invoicing.
The Results
Raindrop’s involvement ensured a transformative shift from manual compliance to automated financial control, resulting in faster billing, guaranteed revenue accuracy, and full audit readiness.
Customer Reviews of the Case
Raindrop did an exceptional job implementing our ERP system – completed on schedule and under budget, with results that blew us away. The team was knowledgeable, responsive, and dedicated to grasping our unique requirements, providing customized solutions and spotting issues before they arose. We're extremely satisfied and would highly recommend Raindrop's work to others.
